1. Refund Eligibility
At Forklen, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, you may request a refund under the following conditions:
- You have 15 days from the date you received your product to request a refund.
2. Proof of Issue
To qualify for a refund, you do not need to return the product. However, you must provide evidence of the issue by submitting a photo or video showing the product is damaged or does not match the order.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer service team at info@forklen.com or call +62 812-7074-7988.
- Fill out the refund request form provided by our customer service.
4. No Return Shipping Costs
Since products do not need to be returned, there are no shipping costs associated with the refund process.
5. Refund Processing Time
Refunds will be processed within 7 business days after your request has been approved. The refund will be issued back to your credit card.
6. Non-Refundable Items
Please note that discounted products are not eligible for refunds.
7. Contact Information
If you have any questions or need assistance with your refund, please contact us:
- Email: info@forklen.com
- Phone: +62 812-7074-7988
We are here to help you and ensure your shopping experience with Forklen is satisfactory.
